Returns & Warranty
60 days to change your mind. No hassle, no games.
Returns, defectives, and warranty
Before you ship anything back
Contact your rep with the invoice number, the model, and the reason for the return. We'll issue an RMA with instructions, returns without an RMA can't be processed.
Defective product
Because we distribute through authorized channels, every unit carries the full US manufacturer warranty. Report defectives to your rep and we'll route them down the fastest resolution path, replacement, credit, or the manufacturer's warranty process.
Shipping damage & shortages
Note damage on the carrier's delivery receipt at the time of delivery and photograph it, then report it to your rep right away so we can file the claim for you.
Questions?
Call (925) 583-5180 or email cory@nsiaudio.com, Monday through Friday, 9AM, 6PM PST.